Customer Success Manager Job at HighlightTA, Canada

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  • HighlightTA
  • Canada

Job Description

About the Role The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth. Key Responsibilities Strategic Account Management Develop and execute account plans to ensure customer success and identify growth opportunities. Own customer onboarding, ramp, and full life cycle achievement including contract renewal. Find upsell, cross sell, and expansion opportunities and win additional business. Maintain weekly updates reviewing Cu...

Job Tags

Full time, Contract work

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