Customer Success Specialist Job at Grayson HR, East Durham, NC

V3RSaVZyejlTbmxoSXpTbTlpWnIxZHlzNkE9PQ==
  • Grayson HR
  • East Durham, NC

Job Description

Results-driven marketing agency focused on helping Social Security Disability (SSD) law firms grow through strategic TV and digital marketing, automation, and lead generation.

We operate in a fast-paced, performance-driven environment where client experience, communication, and execution are critical to success.

Location: Remote U.S or Canada-based

Job Summary: 

We are seeking a Customer Success Specialist to serve as the primary point of contact for client communication and a key connector between our clients and internal teams. This role is ideal for someone early in their career who is organized, responsive, and people-oriented, and who thrives in a fast-paced, client-facing environment. You will not be responsible for developing  strategy—instead, you will ensure that communication is clear, consistent, and that client needs are effectively relayed, tracked, and supported across teams.

This position also offers a growth path into sales or account leadership roles based on performance.

Responsibilities

  • Serve as the main point of contact for all client communication (email, phone, messaging, Zoom, Teams)

  • Build strong, professional relationships with clients through consistent and proactive communication

  • Schedule and participate in client check-ins, follow-ups, and status updates

  • Act as a liaison between clients and internal teams (Marketing, Operations, Delivery) to ensure alignment and follow-through

  • Track client requests, updates, and communication in CRM systems (e.g., Pipedrive)

  • Ensure client deliverables, updates, and reports are communicated in a timely and organized manner

  • Gather client feedback and relay it to the appropriate internal teams

  • Support client satisfaction through responsiveness, organization, and follow-through

  • Assist in identifying opportunities to enhance the client experience

Qualifications

  • Bachelor’s degree in Business, Marketing, Communications, or related field (preferred but not required)

  • 1–3 years of experience in customer service, client support, or a client-facing role

  • Recent graduates are encouraged to apply

  • Experience in retail, hospitality, or other customer-facing environments is a plus

  • Strong communication and interpersonal skills

  • Highly organized with strong attention to detail and follow-through

  • Comfortable managing multiple conversations and priorities simultaneously

  • Professional, positive, and solutions-oriented mindset

  • Familiarity with CRM tools (e.g., Pipedrive) is a plus

Job Tags

Full time, Remote work

Similar Jobs

Seppe Pizza Bar - Manhattan

Bartender - Lunch Job at Seppe Pizza Bar - Manhattan

 ...Position: Lunch Bartender (10:00am in-time, Sunday availability required) Reports To: General Manager FSLA Classification: Non-exempt...  ...Are ~12 years of bartending experience in a high-volume restaurant or bar. ~ Strong knowledge of cocktail techniques, beer, and... 

Hayden AI

Intern, Software Engineer - Platform Job at Hayden AI

 ...Platform team. About The Role As a Platform Engineering Intern at Hayden AI, youll work on the foundational systems that power...  ...data tooling Test cases for end-to-end system performance Develop a cloud service in the event processing pipeline Add page or... 

Kundel Industries

HR Recruiter/Coordinator Job at Kundel Industries

 ...wide range of industries. Kundel Industries is looking for an in-house HR Recruiter/Coordinator that would like to grow into a larger HR role as an HR Generalist. This is not an entry level position You must have prior recruiting experience, foundational HR knowledge... 

Elite

Cyber Security Specialist Job at Elite

 ...ERS ELITE is partnering with a prestigious global automotive manufacturing organization to identify a Cyber Security Specialist to support cybersecurity operations at a major manufacturing facility in West Point, Georgia. This role will support the protection of enterprise... 

New paradigm staffing

Remote Clinical Research Assistant (Entry-Level, Data-Focused) Job at New paradigm staffing

 ...Were looking for a detail-oriented and motivated Remote Clinical Research Assistant to join New Paradigm Staffing, a growing healthcare...  ...clinical research processes. What Youll Do Assist with data entry and organization for clinical studies Verify information...