Job Description

The Guest Services Driver greets park guests, promotes daily activites, and answer basic guest questions. They direct the guest to Guest Services for registration, memberships, encounters or more in-depth questions. This position is responsible for operating the Wildlife Safari train as well as drive guests on encounter vehicles.

Position Goal

The goal of the Guest Services Driver & Train Conductor is to create a positive, fun, and professional impression of the park while upselling additional services. They are expected to demonstrate outstanding customer service skills, promote park benefits, provide pleasant train rides and other services as appropriate, and acquire extensive park knowledge to answer questions and advise guests as needed.

Responsibilities

• Welcome guests in enthusiastic and sincere manner
• Distribute the daily encounter schedule
• Upsell park services as appropriate e.g. memberships, encounters, facility rental, etc.
• Answer guest questions
• Inspect vehicles, making sure they have gas and are ready for the day’s encounters
• Have the appropriate vehicle at the curb ready for the encounters
• Must use proper radio etiquette with Guest Services and animal departments of the number of guests signed up for encounters as well as encounter departures
• Help guests on and off vehicles and follow safety protocols
• Parks encounters vehicles in appropriate areas at the end of the day
• Conduct daily train and track safety inspection
• Check train fluids, wheels, safety belts and train cars for functionality

Qualifications

• Must be 21 years or older. Requirement of insurance company.
• Have a current driver license for at least three years and clean driving record
• Outgoing, self-motivated, good with people,and possess outstanding customer service skills.
• Must be able to work outdoors in all weather conditions.
• Must be able to pass drug test, including marijuana.
• Candidate must agree to a background check.

Benefits

• Free membership with reciprocal zoo
• 40% off in Restaurant and Gift Shop
• Sick leave
• Vet and vehicle services at cost
• Free animal encounters
• Employee parties throughout the year

Applications will be accepted until position is filled.

Wildlife Safari is a drug-free workplace and applicants must pass a drug screen (including for Marijuana) prior to being offered a position.

Wildlife Safari will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by federal, state or local laws. Wildlife Safari will not discriminate against any applicant for employment because of physical or mental disability in regard to any position for which the applicant is qualified.

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