Job Description

Position Network Lead

Location Framingham, MA

Duration Full time

Must Have Technical/Functional Skills

• An Infrastructure Operations Lead is accountable for the day to day stability, performance, and continuous improvement of IT infrastructure services across one or more technology towers (Data Center Network, Network, Network Security, ).

Roles & Responsibilities

1. Operational Ownership (BAU)

• Own end to end infrastructure operations across assigned towers or environments.
• Ensure availability, performance, and stability of infrastructure services.
• Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.
• Monitor service health dashboards and proactively address risks.

2. Incident, Problem & Major Incident Management

• Act as primary escalation point for critical (P1/P2) incidents.
• Lead Major Incident Management (MIM) calls and coordination.
• Ensure timely root cause analysis (RCA) and preventive actions.
• Drive reduction of repeat incidents through problem management.

3. Change & Release Management

• Review and approve infrastructure changes, patches, upgrades, and maintenance.
• Ensure risk assessment, rollback planning, and blackout compliance.
• Coordinate with application teams and business stakeholders for releases.
• Validate post change stability and sign off.

4. Vendor & Stakeholder Management

• Coordinate with OEMs, cloud providers, and third party vendors.
• Manage vendor performance, escalations, and service reviews.
• Act as the single operational interface for customer stakeholders.
• Present service health, risks, and improvement plans.

5. Governance, Compliance & Security

• Ensure adherence to enterprise IT policies, security standards, and audits.
• Support compliance requirements (e.g., SOX, DR, BCP, access controls).
• Drive DR drills, backup validation, and resiliency planning.
• Ensure audit readiness and closure of observations.

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