Job Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Program Manager to manage Omni Channel telephony projects and ensure successful project delivery across systems, applications, and cross-functional teams. This role requires strong project management expertise, stakeholder coordination, risk management, and process improvement capabilities to ensure projects are delivered on time, within scope, and with high quality standards.

Responsibilities

• Manage Omni Channel and telephony projects from planning through successful delivery
• Coordinate projects involving systems integration and data architecture
• Manage multiple concurrent projects while ensuring timelines, scope, and quality standards are met
• Collaborate with cross-functional teams to manage dependencies and ensure smooth project execution
• Organize and lead recurring status meetings, track action items, and provide regular project updates
• Identify project risks proactively and drive mitigation plans to avoid delivery issues
• Maintain and update project documentation, business flows, retrospectives, and status reports
• Communicate project progress, risks, and technical details effectively to both business and technical stakeholders
• Drive process improvements and ensure adherence to organizational standards and best practices

Qualifications

• 5+ years of experience in Project Management, Release Management, or Release Train Engineering
• Experience managing Omni Channel and telephony-related projects
• Strong understanding of systems integration and data architecture concepts
• Proven experience managing multiple projects simultaneously in cross-functional environments
• Strong stakeholder management and communication skills with both business and technical teams
• Experience with Agile, Scrum, or SAFe delivery methodologies
• Strong risk management, issue resolution, and escalation handling experience
• Hands-on experience with project management and collaboration tools such as Jira and Confluence
• Excellent organizational, documentation, and process improvement skills

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture:  make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment:  be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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