Job Description

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Job Title: Branch Manager - Phoenix, Arizona

Position Summary: We are seeking a dynamic and experienced Branch Manager to lead our security services branch in the Phoenix, Arizona area. This individual will be responsible for overseeing the day-to-day operations, ensuring exceptional service delivery, and driving the growth of our branch. Military or law enforcement experience is preferred, and a deep understanding of the security industry is essential.

Key Responsibilities:

Operational Leadership:

• Manage and coordinate all branch operations to ensure efficiency and effectiveness.
• Implement and monitor security protocols and procedures.
• Maintain compliance with local and state regulations.
• Foster a culture of safety and professionalism within the team.
• Create and execute post orders that tailor to client specific needs.
• Overseeing the use, deployment, and evaluation of security technology, such as TrackTik, Samsara, CCTV cameras, access control systems, and alarm systems, is vital for effective security Branch.
• Regular maintenance and inspection of security equipment and tools are crucial to ensure they function correctly when needed.

Team Management:

• Interview, train, and develop a high-performing team of security personnel. They must ensure that security staff have the necessary qualifications, licenses, and certifications.
• Provide leadership and mentorship to staff, promoting a collaborative and motivated work environment.
• Coordinates and administers the branch “Officer of the Month” program.
• Assist in creating efficient work schedules that provide adequate coverage while considering labor laws and regulations is crucial. This includes assisting in managing shift rotations, overtime, and time-off requests.
• Conduct regular performance evaluations and address any performance-related issues.
• Implementing quality control measures helps maintain the highest level of security service. This involves regular audits, process improvements, and addressing any non-compliance issues.

Client Relations:

• Build and maintain strong relationships with clients to understand their security needs.
• Respond to client inquiries and concerns promptly and professionally.
• Seek opportunities to up-sell and expand services to existing clients.
• Branch Managers will also oversee and assist with new Job Starts. On-site supervision is critical to ensure that security personnel adhere to established protocols and procedures. Branch Managers may conduct site visits, spot checks, and audits to verify compliance.

Financial Management:

• Develop and manage the branch budget, ensuring fiscal responsibility and profitability.
• Monitor and control costs, while maximizing revenue.
• Report financial performance to senior management regularly.
• Oversees and approves the expenditure of funds for office supplies and equipment.

Security Expertise:

• Leverage your experience in the security industry to enhance and improve services.
• Stay informed about industry trends, emerging technologies, and best practices.
• Implement changes and improvements based on industry knowledge.

Qualifications:

• Previous experience in a leadership role, preferably within the security industry.
• Military or law enforcement experience is preferred.
• Strong knowledge of security procedures, protocols, and technology.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in Microsoft Office and related software.
• Exceptional problem-solving and decision-making abilities.
• Ability to work flexible hours and adapt to a fast-paced work environment.
• Valid driver's license and reliable transportation.

Compensation:

The Branch Manager position is salaried at $70,000 per year, with potential for performance-based bonuses. In addition to the competitive salary, the company offers a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.

Thank you for considering a career with Superior Protection Services. We look forward to potentially working with some of you and wish all applicants the best in your job search endeavors.

Job Type: Full-time

Pay: $70,000.00 per year

Supplemental pay types:

• Bonus opportunities

Education:

• High school or equivalent (Preferred)

Experience:

• Operations Management: 3 years (Required)

License/Certification:

• AZ Driver's License (Required)

Work Location: In person

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