Job Description

We are seeking a dynamic and experienced Head of Spa to lead and elevate spa operations across a leading hospitality group in Malta, primarily based at a flagship resort property.

Role Overview

The Head of Spa will be responsible for the strategic leadership, operational excellence, and commercial performance of the Spa division. This role requires a visionary leader who can drive revenue growth, enhance guest experience, and ensure consistently high standards of service, wellness innovation, and team performance.

Key Responsibilities

• Provide strategic direction and leadership across all spa operations within the group
• Drive revenue growth and profitability through pricing strategies, promotions, and service development
• Ensure exceptional guest experiences aligned with brand standards
• Lead, mentor, and develop Spa Managers and teams, fostering a high-performance culture
• Oversee budgeting, financial planning, and cost control for spa operations
• Analyse KPIs, guest feedback, and market trends to identify opportunities for improvement and innovation
• Develop and implement SOPs and ensure compliance across all spa locations
• Collaborate with Marketing on campaigns, packages, and seasonal offers
• Maintain strong relationships with suppliers and partners, ensuring quality and cost efficiency
• Ensure compliance with health, safety, and hygiene standards in line with local regulations
• Stay updated with industry trends, wellness innovations, and competitor benchmarking

About You

• Proven experience in a senior spa leadership role (Head of Spa, Spa Director, or Senior Spa Manager)
• Strong commercial acumen with a track record of driving revenue and profitability
• In-depth knowledge of spa, wellness, and beauty operations
• Excellent leadership skills with the ability to inspire and manage multi-site teams
• Strategic thinker with strong problem-solving abilities
• Passion for delivering outstanding guest experiences

Job Requirements

• Minimum 5 years' experience in Spa Management, including at least 2 years in a senior or multi-site role
• Strong financial and analytical skills
• Excellent communication and interpersonal abilities
• Fluent in English (additional languages considered an asset)
• Ability to work in a fast-paced, high-standard environment

What We Offer

A senior leadership opportunity within a dynamic hospitality environment, with strong focus on career development, operational excellence, and delivering premium guest experiences across multiple properties.

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