Job Description

At Great Dane Heating, Cooling, Plumbing & Electrical, we’ve built a reputation for excellence in home services. As we are expanding our residential plumbing, we’re looking for a seasoned, hands-on Plumbing Manager or Field Supervisor who’s ready to lead, build, and help grow this exciting trade at Great Dane

Position Overview:

This is a career-defining opportunity for an ambitious Plumbing leader to lead their team, implement best practices, and shape the future of residential Plumbing services in our community. This is not a 100% office role. Our Leaders are in the field, and are excited about being able to help support our team and drive revenue. 

Position Entails:

Leadership and Management:

• Lead and manage a team of plumbing technicians and support staff.
• Develop and implement training programs to ensure technical proficiency and safety compliance.
• Conduct regular performance evaluations and provide constructive feedback.

Operations:

• Oversee daily operations to ensure efficient and effective service delivery.
• Manage scheduling and dispatching of technicians for service calls and installations.
• Ensure all work is completed to company standards and customer satisfaction.
• Drive and improve Trade and Company Specific KPIs.

Customer Service:

• Maintain high levels of customer satisfaction through effective communication and prompt resolution of service issues.
• Handle customer inquiries, complaints, and service requests in a professional and timely manner.

Financial Management:

• Prepare and manage budgets, forecasts, and financial reports.
• Monitor expenses and implement cost-saving measures without compromising quality.
• Ensure accurate and timely billing and invoicing.

• Ensure compliance with all relevant health and safety regulations.
• Implement and enforce company policies and procedures.
• Stay updated on industry trends, regulations, and best practices.

What Does It Take?

• Licensed Journeyman Plumber in State of Michigan. Able to test for Master’s License within One Year. 
• Minimum 6 years of residential Plumbing experience, including leadership or supervisory roles.
• Proven track record of team building, mentoring, and department growth.
• Strong communication and organizational skills.
• A passion for delivering quality work and exceeding customer expectations.
• Valid driver’s license with clean record.
• Ability to pass background check and drug screen.
• Service Titan experience desired

Why Great Dane?

• Aggressive base salary w/ additional incentives and bonuses
• Benefit eligible day one - medical, vision, and dental!
• Employer provided life insurance policy
• 401K with a Company Match
• Parental and Bereavement Leave
• Employer Sponsored short- and long-term disability
• Paid holidays, a floating holiday and PTO

About Great Dane:

Great Dane, a leading provider of HVAC , Plumbing & Electrical services, we take pride in our commitment to excellence and customer satisfaction. We are committed to delivering 5-star service to communities in Macomb and Oakland County. Our team enjoys a positive work environment, transparent communication, and competitive compensation. We are looking for a team member who is excited to provide top-notch service and solutions to our residential customers.

Don't miss this opportunity to join a winning team! Apply now and start your journey with Great Dane.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.

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