Senior Network Security Engineer Job at Openkyber, Massachusetts

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  • Openkyber
  • Massachusetts

Job Description

Desk Side Engineer - Senior Washington DC 12+ Months :

Primary Responsibilities

  • Tier 2/3 Technical Support: Diagnosing and resolving complex hardware, software, and platform issues for laptops, desktops, and mobile devices (iPhone/iPad).
  • Platform Management: Managing environment health using tools like Microsoft Endpoint Configuration Manager (SCCM) for imaging and JAMF for macOS management.
  • Google Workspace Support: Many DOT components have transitioned to Google Workspace (Gmail, Drive, Meet). You will provide daily support and user training for these tools.
  • IMAC Activities: Handling "Install, Move, Add, Change" requests, including lifecycle refreshes (replacing old hardware with new, imaged machines).
  • Executive "White Glove" Support: Providing priority, highly professional assistance to senior leadership and management offices.
  • Ticket Management: Tracking all work in ServiceNow to ensure compliance with Service-Level Agreements (SLAs).

Required Skills & Qualifications

  • Experience: Typically 3 5+ years in Deskside or Tier 2 support.
  • Operating Systems: Expert-level knowledge of Windows 10/11 and macOS.
  • Certifications: CompTIA A+ (often required); HDI-Technical Support Professional; Network+ or Security+.
  • Soft Skills: Strong verbal communication and the ability to explain technical concepts to non-technical users.

For applications and inquiries, contact: hirings@openkyber.com

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